FREQUENTLY ASKED QUESTIONS

No, registration is not required to make purchases on lbm1911.com. However, we recommend creating a personal account to access exclusive areas and promotions dedicated to our customers.

Registered customers have access to "My Account," where they can view all their orders, check the status of pending orders, and save new addresses to expedite future purchases. Additionally, they can receive exclusive promotions such as early access to sales, our welcome discount, and much more.

Click on “FORGOT YOUR PASSWORD?"” and follow the steps to set a new one

You can subscribe using the form at the bottom of the Homepage by entering your email address, or by clicking here

You can unsubscribe from the Newsletter by clicking on the 'Unsubscribe' link at the bottom of the received newsletters.

Customer service is available from Monday to Friday from 9:00 am to 1:30 pm and from 2:30 pm to 6:00 pm (CET), excluding public holidays (January 6th, Easter, Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, and December 25th and 26th). Contact us

We cannot modify an order once it has been confirmed; neither the size nor the color of the items can be changed. Instead, you can request cancellation if the order has not been processed yet.

Unfortunately, no, as every order is automatically processed and once received by our system, we cannot modify its details.

To purchase new items, a new order must be placed. To return them, please follow our return policy.

In rare cases, the ordered product may not be available in stock. In these cases, L.B.M.1911 reserves the right to cancel your order. The price paid will be refunded to you through the payment method you used at the time of purchase. We apologize in advance for any inconvenience.

If you are a registered user, you will find all the information about your orders in the "My account" section.

If you are not registered, you can track the status of your order by clicking on the link you received in the order confirmation email. You will also receive an email notification when your order is shipped, where we will provide you with the tracking information to check the status of your shipment on the UPS courier website.

You can contact our Customer Service for more information on online availability. However, we encourage you to keep an eye on the item you are interested in, as it may become available again.

Within each product page, you will find details about the technical specifications, composition, size correspondence, care instructions, and a quick "Find Your Size" quiz to assist you in selecting the most suitable size.

You can find the size conversion chart and locate the one that best fits you by using the tab on the product page, clicking on “size chart”.

L.B.M.1911, after verifying with the courier, will reimburse the customer for the full amount using the customer's chosen method of payment at the time of purchase.

Enter the tracking number you received in the purchase confirmation email into the shipment tracking area on the UPS courier's website: UPS

No, the price shown at checkout is the final price to be paid.

Taxes are applied to your order based on the regulations of the country where the shipment is destined. You can view the amount of taxes for your order in the order confirmation email.

No, it is not possible to issue an invoice. For more information, please contact us.

Discount codes for l.b.m.1911 cannot be combined unless explicitly stated. The code must be entered during check-out, in the appropriate field before proceeding to payment. The 10% discount code received through Newsletter subscription cannot be used on already discounted products.

We accept credit cards from Mastercard, Visa, Maestro, and American Express. Additionally, payment can be made via Paypal and Scalapay.

Scalapay is a payment installment method available for amounts equal to or less than 1,500€. After adding the product to your cart, choose Scalapay at checkout and enjoy your purchase immediately, dividing the price into 3 monthly installments without interest. Creating a Scalapay account is required for the first use.

Yes, your payment is secure. Online transactions are transmitted through a server protected with SSL (Secure Socket Layer) encryption technology.

The products purchased on lbm1911.com vare shipped directly from our historic headquarters in Mantova.

Shipping costs vary depending on the country and the chosen service. The shipping cost is specified during the purchasing process at the checkout.

The courier used is UPS.

All orders placed by 11:30 am will be shipped on the same business day. For orders placed during the weekend (Saturday and Sunday), shipment will occur on the next available business day (Monday). If you choose the express service, your order will be delivered within 2 business days from the order date.

You can track the shipping status of your order by clicking on the link you will receive via email once the order is processed. Additionally, you can monitor the shipping status at any time by accessing the "My Orders" section within your account on the website.

To initiate the exchange for a different size or a return procedure, simply access the following link and fill out the text fields with the order number and the email address used for the purchase:

You can return a product within 30 days from the date of receipt. For more information, please refer to the
dedicated section onReturn and Exchanges

Yes, currently you can exchange the purchased product for the same item in a different size. To do so, simply access the following link and fill out the text fields with the order number and the email address used for the purchase.

Choose the option "I want to exchange my item" and then select the size you wish to receive as a replacement

No, it is not possible to return two different orders in a single return shipment. A return authorization request is required for each received order.

No, it is not possible to use a different courier than the one indicated by the Seller.

To track your return shipment, you need to click on the tracking number provided by UPS via the "Shipment Tracking" email.

Once the return is received at our warehouse, we will process the refund request within a few days. Refund timelines vary depending on the payment method used at the time of the order. Generally, the process is completed within 14 days from the receipt of the returned products. Any delays in the refund visibility may depend on the payment method used.

Once we receive the return at our warehouse, we will arrange to ship the new order with the desired size. The new shipment to the customer is free of charge.

We are glad that you have decided to keep the purchase. Contact Customer Service to communicate your decision, and we will cancel your return request for you.

Customers need to return the products from the same country where the products were delivered.